Terms of Service

Last updated: July 2026

These Terms of Service ("Terms") are a binding agreement between [COMPANY LEGAL NAME], a company registered at [REGISTERED ADDRESS] ("ZowaLab", "we", "us"), and the person or entity registering for or using the ZowaLab service ("Client", "you"). By creating an account, purchasing a subscription, or otherwise using ZowaLab, you accept these Terms on behalf of yourself and, if applicable, the organization you represent.

These Terms incorporate by reference our Privacy Policy, our Data Processing Addendum (where applicable), and our Electronic Signature Disclosure & Consent (where you use the e-signature feature).

1. Definitions

• Services — the ZowaLab software-as-a-service platform, including CRM, project delivery, workflow automation, finance, inventory, e-signature, email integration, and any related support we provide.
• Workspace — the isolated tenant environment created for your organization when you register.
• Authorized User — an individual you permit to access your Workspace under your subscription.
• Client Data — any data, content or records that you or your Authorized Users submit to, or generate within, the Services (contacts, deals, documents, messages, files, and similar records).
• Subscription — the paid or trial plan governing your access to the Services, as selected at checkout or renewed thereafter.
• Order — any online order, registration form, or signed order form referencing these Terms.

2. Account Registration & Eligibility

You must provide accurate registration information and keep it up to date. You are responsible for all activity that occurs under your Workspace, including actions taken by your Authorized Users, and for keeping login credentials confidential. You must be at least 18 years old, or the age of legal majority in your jurisdiction, to register on behalf of an organization.

The person who registers the Workspace (or whoever holds the Owner role at a given time) is the Account Administrator for billing purposes, and is responsible for managing Authorized Users, seat counts, and permissions within the Workspace. We are entitled to rely on instructions from the Account Administrator regarding billing and access changes.

3. Subscriptions, Trials & Plans

Subscriptions renew automatically for successive periods equal to the initial term (monthly or annual, as selected), unless you cancel before the renewal date through your account settings or by contacting us. Free trials, where offered, convert to a paid Subscription automatically at the end of the trial unless cancelled beforehand, unless we state otherwise at the time the trial is offered. We may introduce, modify or retire plan tiers and features with reasonable advance notice; changes will not reduce functionality you have already paid for during your current billing period.

4. Fees, Payment, Refunds & Cancellation

4.1 Fees and payment

Fees are billed in advance for each billing period via the payment method on file. You authorize us (or our payment processor) to charge that payment method automatically at each renewal. Fees are exclusive of taxes, which you are responsible for unless we are legally required to collect them.

4.2 Late payment

If a payment fails, we will attempt to notify you and retry the charge. We may suspend access to the Services if payment is not resolved within a reasonable cure period stated in our notice.

4.3 Refunds and cancellation

You may cancel your Subscription at any time; cancellation takes effect at the end of the current paid billing period, and you retain access until then. Except where required by applicable law, fees already paid are non-refundable, including for partial billing periods. We may, at our discretion, issue a full or partial refund where we have materially failed to provide the Services.

5. Use of the Services

Subject to these Terms and full payment of applicable fees, we grant you a non-exclusive, non-transferable right to access and use the Services during your Subscription term, solely for your internal business operations and those of your Authorized Users.

Modifications. We continuously improve the Services and may add, change, or remove features. We will give reasonable advance notice of changes that materially reduce core functionality you are actively paying for.

Beta features.We may label some features "beta", "early access", or similar. These are provided as-is, may be changed or discontinued at any time without notice, and are excluded from any support commitments below.

Support. We provide reasonable, commercially available support for the Services by email at [email protected] during our normal business hours, at no additional charge for active Subscriptions.

6. Acceptable Use

You agree not to, and not to permit any Authorized User to:

• Use the Services to send unsolicited bulk email, spam, or messages that violate anti-spam laws (including when using the Email Swoosh sequencing feature);
• Reverse engineer, decompile, or attempt to extract the source code of the Services, except to the extent applicable law expressly permits it;
• Probe, scan, or test the vulnerability of the Services, or bypass any security or authentication measure;
• Upload Client Data that is unlawful, infringing, or that you do not have the right to submit;
• Use the Services to build a competing product, or resell or sublicense access without our written consent;
• Use any automated means (bots, scrapers) to access the Services beyond documented API usage;
• Exceed fair-use limits on storage, API calls, or seats associated with your plan in a manner that degrades the Services for other clients.

You also represent that you are not located in, and will not use the Services from, any country or region subject to comprehensive trade sanctions, and are not on any restricted or denied-party list under applicable trade control laws.

We may suspend access immediately, without prior notice, where we reasonably believe continued access poses a security risk, legal liability, or harm to other clients, and will notify you as soon as reasonably possible.

7. Third-Party Integrations

The Services let you connect third-party accounts (for example Gmail, Outlook, or IMAP mailboxes) to enable features such as unified inbox and email sequencing. Your use of those third-party accounts remains governed by the third party's own terms and privacy practices; we are not responsible for their availability, security, or changes to their APIs. You can disconnect any integration at any time from your account settings.

8. Client Data & Privacy

As between you and us, you retain all rights to your Client Data. You are responsible for the accuracy, legality, and appropriateness of Client Data you submit, including obtaining any consents needed from your own contacts and customers before importing their information into the Services. Our collection and use of personal data is described in our Privacy Policy. If you are subject to the GDPR and process personal data of EU/UK individuals through the Services, our Data Processing Addendum applies and forms part of these Terms.

9. Electronic Signatures

If you use the e-signature feature, additional terms specific to electronic signing, consent to do business electronically, and record retention apply — see our Electronic Signature Disclosure & Consent. You are responsible for determining whether electronic signatures are appropriate and legally sufficient for a given document under the laws applicable to that transaction.

10. Confidentiality

Each party may access non-public information of the other party in connection with these Terms ("Confidential Information"). Each party will use the other's Confidential Information only to perform its obligations under these Terms, and protect it with the same degree of care it uses for its own confidential information, and no less than reasonable care. This section does not apply to information that is public, independently developed, or required to be disclosed by law (in which case the disclosing party will give notice where legally permitted).

11. Intellectual Property

We and our licensors retain all right, title and interest in and to the Services, including all software, design, and underlying technology. Nothing in these Terms transfers any such rights to you, other than the limited right to use the Services described above. We welcome feedback and suggestions; you grant us a perpetual, royalty-free right to use them without obligation to you.

12. AI-Assisted Features

Where the Services include any AI-assisted or automated features (such as suggested insights or drafting assistance), those features are provided "as is" to assist, not replace, your own judgment; you remain responsible for reviewing and validating any output before relying on it. Unless we tell you otherwise in writing, we do not use your Client Data to train AI models for the benefit of other clients.

13. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.

14. Indemnification

You will defend and indemnify us against third-party claims arising from your Client Data, your breach of these Terms, or your misuse of the Services, to the extent such claims result from your acts or omissions. We will defend and indemnify you against third-party claims that the Services, as provided by us and used in accordance with these Terms, infringe a third party's intellectual property rights.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, OR DATA, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES. EACH PARTY'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY YOU FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY. THIS SECTION DOES NOT LIMIT LIABILITY FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR OTHER LIABILITY THAT CANNOT BE LIMITED BY LAW.

16. Term & Termination

These Terms remain in effect for as long as you maintain a Subscription. Either party may terminate for the other party's uncured material breach following written notice and a reasonable cure period. Upon termination, your right to access the Services ends; we will make your Client Data available for export for a reasonable period (at least 30 days) unless your account was terminated for cause, after which we may delete it in accordance with our Privacy Policy.

17. Governing Law & Disputes

These Terms are governed by the laws of the Republic of Serbia, without regard to conflict of law principles, and any dispute not resolved informally will be submitted to the competent courts of Serbia — except that if you are located in the European Union, the United Kingdom, or a jurisdiction where local law grants you mandatory consumer or data protection rights, nothing in this section limits those rights or the venue they guarantee you.

18. General Provisions

• Entire agreement — these Terms, together with any Order, the Privacy Policy, and any DPA, constitute the entire agreement between the parties regarding the Services.
• Severability — if any provision is found unenforceable, the remaining provisions remain in full effect.
• Assignment — you may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Notices — legal notices to us should be sent to [email protected]; we may send notices to the email on your account.
• Force majeure — neither party is liable for delays caused by circumstances beyond its reasonable control.
• Modifications — we may update these Terms from time to time; material changes will be notified by email or in-app notice at least 30 days before taking effect, except changes required for legal or security reasons, which may take effect immediately.

Contact

Questions about these Terms? Contact us at [email protected].